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We want you to be 100% satisfied with your purchase.. As a result, all of our items will be accepted for return or exchange within 15 days of receipt, provided that the merchandise is unused and all tags, authenticity cards, dust covers, security and protector tapes are intact and have not been removed. Refunds will be paid in full less shipping charges and will be credited to the initial payment method within 48 hours of receipt. Please allow 3 to 5 business days for the refund to reflect on your account.
RETURN INSTRUCTIONS
To make a return, please contact us via e-mail (returns@lastingluxuries..com) or telephone (1-972-935-6737) to request a RMA (Return Merchandise Authorization) code prior to returning an order. You will need to provide two pieces of information in order to receive a RMA code: 1) the first and last name of the person by whom the order was placed or the order number and 2) the reason for return (did not like, defective, too small, etc.). A request for a RMA code must be made within 15 days of receipt. The return must then be received within 15 days from issuance of the RMA code.
Note: All returns must be accompanied by a RMA code—we cannot be responsible for unauthorized returns that are not correctly processed.
When making a return, please write the RMA code on the exterior of the package or include it on a slip of paper inside the package. You do not need to include the original invoice.
Send all returns to (unless otherwise instructed):
Lasting Luxuries
Attn: Returns Dept.
3940 Alpha Way
Midlothian, Texas 76065
*We will not be responsible for returns that are lost or damaged in transit. Therefore, we advise that you to ship your return with insurance using a tracking service.
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